Legal

Terms & Conditions

The agreement between Elevyn Systems and businesses using SalesJet.

Last updated: 22 June 2026

1. About these terms

These Terms govern your use of SalesJet, a service operated by Elevyn Systems. By creating an account, you agree to these terms. If you don't agree, you should not use the service.

2. The service

SalesJet provides an AI powered receptionist tool that connects to your messaging channels (Instagram, Facebook Messenger, WhatsApp, SMS, voice calls, email, web forms) and to your booking calendar. It replies to enquiries on your behalf, qualifies leads, matches practitioners and books appointments using rules and content you provide.

The AI is configured by you and reflects what you tell it about your clinic. You remain responsible for the accuracy of pricing, services, availability and any claims you instruct the AI to make.

3. Your account

• You must be 18 or over and authorised to bind the business you sign up for
• You are responsible for keeping your login secure
• You're responsible for everything that happens under your account
• One account per clinic, multi site groups need a Group plan

4. Acceptable use

You agree not to use SalesJet to:

• Contact people who have not opted in or who have asked not to be contacted
• Send spam, bulk unsolicited messages, or anything that breaches WhatsApp / Instagram / Meta / Twilio terms
• Make false medical claims, off label promises or misleading pricing
• Process the personal data of vulnerable people without proper safeguards
• Reverse engineer, scrape, or resell the service

5. Payments and billing

• Billing is monthly in advance via Stripe
• Free trials renew into a paid subscription unless cancelled before the trial ends
• Prices are in GBP and exclude VAT where applicable
• Failed payments may result in suspension after 7 days
• You can cancel at any time from your dashboard, your subscription ends at the close of the billing period, no refunds on partial months

6. Data ownership

You own all data you put into SalesJet. You own all conversations, leads, bookings and content generated through the service. We process this data on your behalf as set out in our Privacy Policy.

If you cancel, we keep your data for 90 days so you can re activate, then delete it.

7. AI replies and responsibility

SalesJet uses large language models to generate replies. Replies are based on the instructions and content you provide. The AI is reliable but not infallible.

You remain responsible for the messages sent under your clinic's name. We strongly recommend reviewing replies, especially around clinical claims, contraindications, pricing or anything that might be a regulated communication.

SalesJet provides a human takeover feature on every conversation, you can step in at any time.

8. Service availability

We aim for 99.9% uptime but cannot guarantee uninterrupted service. Maintenance windows are announced in advance where possible. We are not liable for outages caused by third party services (WhatsApp, Instagram, Stripe, Twilio etc.).

9. Limitations of liability

To the maximum extent permitted by UK law, our total liability to you for any claim arising from the service is limited to the fees you have paid us in the 12 months before the claim arose.

We are not liable for indirect or consequential losses, including lost bookings, lost revenue or reputational harm beyond direct fees paid.

10. Termination

• We can suspend or terminate your account for material breach of these terms, fraud, or non-payment
• On termination, you stop having access and we delete your data after 90 days

10a. Termination for Cause

Either party may terminate this agreement immediately on written notice if the other party commits a material breach and either the breach is incapable of remedy, or the breaching party fails to remedy it within 14 days of receiving written notice requiring it to do so.

You (the customer) may terminate for cause if:

• Elevyn Systems suffers a confirmed, material personal data breach directly affecting your customer data and fails to notify you within 72 hours or take prompt remedial action
• SalesJet experiences verified downtime exceeding 72 consecutive hours in any 30-day period, outside of scheduled or force-majeure maintenance, and Elevyn Systems fails to provide a credible remediation plan within 14 days of written notice
• Elevyn Systems commits an uncured material breach of these Terms or the Data Processing Agreement

Elevyn Systems may terminate for cause if:

• You fail to pay any amount due within 7 days of written notice of non-payment
• You breach the Acceptable Use clause (section 4) or use the service to send spam, make false medical or clinical claims, or violate applicable law
• You provide false information at sign-up or impersonate another business
• You attempt to reverse engineer, resell, or sublicense the service without written consent
• Your continued use of the service exposes Elevyn Systems to legal, regulatory, or reputational risk

Termination for cause by either party takes effect immediately on notice, or as stated in the notice, and does not entitle you to any refund of fees already paid.

11. Early Termination Fees

Monthly rolling subscriptions may be cancelled at any time with no penalty. However, if you have signed up to or agreed (in writing or by email) to a fixed-term contract (e.g. a 6-month or 12-month plan at a discounted or agreed rate), the following applies.

Fixed-Term Lock-In: If you cancel or stop paying before the agreed fixed term expires, and the reason for termination is not Elevyn Systems' breach, you will be liable for an Early Termination Fee (ETF) equal to the remaining monthly fees due under the fixed term.

Calculation: The ETF is calculated as the number of outstanding months remaining on your fixed term multiplied by your agreed monthly subscription fee. This represents a proportionate recovery of the remaining contract value to cover Elevyn Systems' costs and losses.

Example: If you are on a 12-month plan at £299/month and cancel after month 4, the ETF would be 8 × £299 = £2,392.

• No ETF is charged if Elevyn Systems terminates your account for cause due to our own breach
• No ETF applies to monthly rolling subscriptions — only to fixed-term plans expressly agreed in writing
• Elevyn Systems will issue an invoice for any ETF due; payment is required within 30 days
• We reserve the right to recover unpaid ETFs through a debt recovery process

12. Changes to these terms

We may update these terms from time to time. If we make material changes we'll email account holders and update the "Last updated" date. Continued use after a change means you accept the new terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.