Legal

Terms & Conditions

The agreement between Elevyn Systems and clinics using SalesJet.

Last updated: 26 May 2026

1. About these terms

These Terms govern your use of SalesJet, a service operated by Elevyn Systems. By creating an account, you agree to these terms. If you don't agree, you should not use the service.

2. The service

SalesJet provides an AI powered receptionist tool that connects to your messaging channels (Instagram, WhatsApp, Facebook, SMS, web forms) and to your booking calendar. It replies to enquiries on your behalf, qualifies leads, matches practitioners and books appointments using rules and content you provide.

The AI is configured by you and reflects what you tell it about your clinic. You remain responsible for the accuracy of pricing, services, availability and any claims you instruct the AI to make.

3. Your account

• You must be 18 or over and authorised to bind the business you sign up for
• You are responsible for keeping your login secure
• You're responsible for everything that happens under your account
• One account per clinic, multi site groups need a Group plan

4. Acceptable use

You agree not to use SalesJet to:

• Contact people who have not opted in or who have asked not to be contacted
• Send spam, bulk unsolicited messages, or anything that breaches WhatsApp / Instagram / Meta / Twilio terms
• Make false medical claims, off label promises or misleading pricing
• Process the personal data of vulnerable people without proper safeguards
• Reverse engineer, scrape, or resell the service

5. Payments and billing

• Billing is monthly in advance via Stripe
• Free trials renew into a paid subscription unless cancelled before the trial ends
• Prices are in GBP and exclude VAT where applicable
• Failed payments may result in suspension after 7 days
• You can cancel at any time from your dashboard, your subscription ends at the close of the billing period, no refunds on partial months

6. Data ownership

You own all data you put into SalesJet. You own all conversations, leads, bookings and content generated through the service. We process this data on your behalf as set out in our Privacy Policy.

If you cancel, we keep your data for 90 days so you can re activate, then delete it.

7. AI replies and responsibility

SalesJet uses large language models to generate replies. Replies are based on the instructions and content you provide. The AI is reliable but not infallible.

You remain responsible for the messages sent under your clinic's name. We strongly recommend reviewing replies, especially around clinical claims, contraindications, pricing or anything that might be a regulated communication.

SalesJet provides a human takeover feature on every conversation, you can step in at any time.

8. Service availability

We aim for 99.9% uptime but cannot guarantee uninterrupted service. Maintenance windows are announced in advance where possible. We are not liable for outages caused by third party services (WhatsApp, Instagram, Stripe, Twilio etc.).

9. Limitations of liability

To the maximum extent permitted by UK law, our total liability to you for any claim arising from the service is limited to the fees you have paid us in the 12 months before the claim arose.

We are not liable for indirect or consequential losses, including lost bookings, lost revenue or reputational harm beyond direct fees paid.

10. Termination

• You can cancel at any time from your dashboard
• We can suspend or terminate your account for material breach of these terms, fraud, or non payment
• On termination, you stop having access, and we delete your data after 90 days

11. Changes to these terms

We may update these terms from time to time. If we make material changes we'll email account holders and update the "Last updated" date. Continued use after a change means you accept the new terms.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.