Legal

Privacy Policy

How SalesJet (operated by Elevyn Systems) collects, uses and protects your information.

Last updated: 22 June 2026

1. Who we are

SalesJet is operated by Elevyn Systems. We provide an AI receptionist service to clinics and similar businesses to help them respond to enquiries and book appointments. When this policy says "we", "us" or "our", we mean Elevyn Systems.

For any privacy questions, contact us at admin@elevynsystems.com or 07469 598463.

2. What we collect

Information you provide as a SalesJet account holder

• Your name, business name, email and phone
• Your clinic's services, pricing, team members and brand voice
• Connection tokens for Instagram, Facebook Messenger, WhatsApp, SMS/voice and your calendar provider
• Payment details processed by Stripe (we never see your full card number)

Information about leads who contact your clinic

When a member of the public messages your clinic through a channel SalesJet handles, we process on your behalf:

• Their name, phone, email, social handle
• The content of the conversation between them and the AI
• Any booking, payment or treatment information they share

You are the data controller for these records, and SalesJet acts as your data processor. We process this data only to provide the service to you.

Information we collect automatically

• Standard log data (IP, browser, pages visited)
• Anonymous usage analytics to improve the product
• Cookies, only essential ones to keep you signed in

3. How we use it

• To run the AI receptionist, reply to enquiries and confirm bookings
• To show you analytics on your dashboard
• To bill you, support you, and notify you about your account

We never sell your data or your leads' data. We never use the content of your conversations to train third-party AI models. Anthropic's API terms explicitly prohibit using API inputs and outputs for model training without consent.

4. Who we share data with

We use trusted infrastructure partners to run the service. Each is GDPR/UK GDPR compliant and bound by a Data Processing Agreement (DPA):

• Airtable — stores lead records, conversations and account data
• Anthropic (Claude AI) — receives message content to generate AI replies; does not retain or train on this data under their API DPA
• Twilio for WhatsApp, SMS and voice calls
• Manychat for Instagram and Facebook Messenger integration
• Stripe for payments
• Railway and Netlify for hosting
• Amazon SES (AWS) for transactional email (EU region — Ireland)

5. Your rights

Under UK GDPR you have the right to access, correct, export, restrict or delete your personal data, and to object to processing. To exercise any of these, email admin@elevynsystems.com and we will respond within 30 days.

If you message a clinic that uses SalesJet, you can opt out at any time by replying "STOP", "unsubscribe", or similar. We honour these requests automatically across every channel.

6. How long we keep data

• Account data: while your subscription is active, plus 90 days after cancellation
• Lead conversations: automatically and permanently deleted after 90 days of inactivity; you can also delete any lead manually at any time from the dashboard
• Billing records: 7 years for HMRC compliance
• System logs: 30 days rolling, no personally identifiable information retained in logs

7. Security

All traffic is encrypted in transit with TLS. Data at rest is encrypted by our infrastructure providers. Access is limited to authorised staff and audited. We use industry standard measures, no system is ever 100% secure, but we treat your data and your leads' data with the seriousness it deserves.

8. International transfers

Some of our processors are based outside the UK and EU. Where data leaves the UK or EU, we rely on Standard Contractual Clauses or equivalent safeguards approved under UK GDPR.

9. Changes to this policy

If we make material changes, we'll email account holders and update the "Last updated" date at the top of this page. Continued use of the service after a change means you accept the new policy.